Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secured with SSL encryption.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our support email if you need to make changes. Once an order has been shipped, it cannot be cancelled.

Is my payment information secure?

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 7–15 business days. Expedited shipping options are available at checkout. Please note that delivery times may vary depending on your location.

Do you ship internationally?

Yes, we ship worldwide! International shipping times vary by destination. Import duties and taxes may apply and are the responsibility of the customer.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our carrier's website.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. Personalized or custom items are non-refundable.

How do I initiate a return?

To start a return, please contact our customer support team with your order number and reason for return. We will provide you with a return shipping label and instructions.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be credited to your original payment method.

Products

What is inside the Wonder Box?

Each Wonder Box is a curated mystery box filled with premium jewelry and accessories. The contents vary with each box, but every item is carefully selected to ensure quality and value.

Are your jewelry items authentic?

Yes, all our jewelry items are authentic and sourced from trusted suppliers. We stand behind the quality of every product we sell.

What materials are used in your jewelry?

Our jewelry is made from a variety of high-quality materials including sterling silver, gold-plated brass, stainless steel, and genuine gemstones. Material details are listed on each product page.

Contact Us

How can I reach customer support?

You can contact our customer support team via email. We aim to respond to all inquiries within 24–48 business hours. For urgent matters, please include "URGENT" in your subject line.